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VP of Fulfillment

Company: Boxy Charm
Location: Pembroke Pines
Posted on: August 23, 2019

Job Description:

About us:

Boxy Charm was founded in 2013 and continues to be a leader in the beauty subscription box industry experiencing immense growth of more than 100% year over year. We work with some of the hottest brands including Butter London, Dr. Brandt, Elemis, GlamGlow, Smashbox, Tarte, Too Faced and many more.

Today, Boxy Charm has a community of more than 2.4 million followers across its social media platforms, 10 million monthly visitors online and is the #1 searched beauty box brand on YouTube. In 2018, Incmagazine named it as one of the fastest growing companies in the nation. Boxy Charm is headquartered in South Florida and has an office in Toronto, Canada.

About you:

The VP of Fulfillment Operations is responsible for managing a high-volume, pick, pack and ship fulfillment center operations and is the main point of contact between our 3PL and headquarter. The responsibilities include co-managing our 3PL facilities and supply chain operations which includes day-to-day operations of the facility, shipping monthly and marketing related orders, receiving products, inventory management, demand/supply and order management planning, quality control, hiring and developing the team, safety, reporting, budget planning and vendor management.

A successful VP is a strong leader, highly technical, analytical and organized with the ability to be agile in an ever-changing environment. He/she will have a sense of urgency necessary to identify and correct issues. Equally as important, the VP can attract and recruit top talent, motivate and coach the team, delegate effectively, and manage performance.

*The position is based in outside Atlanta, GA or S. Florida. Relocation assistance will be offered to eligible candidates.

What You'll be Doing


  • Manage production planning, quality assurance, order fulfillment, facility issues, and staffing and employee relations for the fulfillment center
  • Build and develop the team. Build out function and team priorities to optimize productivity and promote growth
  • Define KPI's to monitor success and progress, collect and apply learning, and provide a go forward process
  • Provide scheduled reporting and data availability; resolve all data related questions
  • Develop detailed facility operations plans and schedules that align with key performance targets
  • Ensure adequate staffing, equipment and space utilization to fulfill production goals
  • Maintain knowledge of and manage the operation, proper use and implementation of an OMS and WMS
  • Working closely with both senior leadership and team members, identify areas to continuously improve policy, procedures, practices and training
  • Manage inventory control, analyze inventory levels and develop replenishment strategy
  • Ensure operational compliance measures including, workplace safety and applicable federal, state and local regulations by maintaining the highest operational standards
  • Develop quality assurance guidelines to ensure compliance and avoid product delays. Lead the investigation of quality issues to a timely and complete resolution.

  • Negotiate contracts with vendors, manage budget and cost management
  • Travel to other fulfillment centers, vendors and Company offices, as needed

    What You Bring to the Table


    • Proven track record of operating multiple, large distribution/fulfillment centers and/or manufacturing plants (10+ years' experience preferred) including some tenure at a B2C company
    • Start-up and rapid growth experience is a plus
    • Demonstrated experience leading and managing teams within a fulfillment operations and multiple vendors
    • Demonstrated experience of identifying and/or scaling fulfillment centers
    • Experience setting and evaluating KPIs, SLAs and metrics for cost and delivery
    • Relentless negotiator and conscience of costs; budgeting experience
    • Analytical and process-oriented, comfortable working with large data sets and making data-driven decisions.
    • Senior presence, ability to clearly and consistently work side-by-side across functions and departments synthesizing multiple points of view into a coherent action plan.
    • Ability to manage through ambiguous and subjective situations, including balancing operational efficiency and data analysis with high quality standards and a sense of what is "right" for the customer.
    • Willing to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions in making strategic decisions.
    • Must be flexible to work weekends and/or various shifts.
    • Bachelor's degree in business, supply chain and/or related field.

      Physical Job Demands


      • Exposure warehousing equipment hazards and varying temperatures in Fulfillment Centers
      • Flexibility to travel to various fulfillment centers, vendor locations and Company office
      • Regularly required to stand, sit, talk, hear, and use hands and fingers while performing the duties of this job
      • Light to moderate lifting required
      • Reasonable accommodations may be made to enable individuals to perform essential functions

Keywords: Boxy Charm, Kendall West , VP of Fulfillment, Executive , Pembroke Pines, Florida

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