Client Management Lead
Company: Sentara
Location: Miami
Posted on: April 16, 2024
Job Description:
City/StateDoral, FLOverviewWork ShiftFirst (Days) (United States
of America)AvMed, a division of Sentara Health Plans in the Florida
market, is hiring a Client Management Lead in Miami, Florida. This
is an onsite position at the City of Sunrise.SCOPE OF POSITION: The
Client Management Lead achieves personal client management
production requirements while providing guidance to team. Develops
and maintains strong external relationships with clients, brokers,
and benefit administrators to achieve these objectives. Conducts
group educational meetings with current and prospective members.
Supports the Client Manager in retaining profitable business in the
large group segments. Informs and shares needs, realities and
experiences related to the Commercial Group market while bringing a
sense of urgency to identifying roadblocks and developing solutions
in order to meet growth and profit targets within the Commercial
Group market. Acts as "Subject Matter Expert" on all issues related
to the needs/expectations of the employer group.ESSENTIAL JOB
FUNCTIONS:
- Develops and maintains relationships with customer groups,
brokers, and consultants. Develop and maintain relationships with
client administrators, staff members and employees. Deliver an
exceptional client/member experience demonstrating AvMed's service
standards and values. Interact with consultants and health care
coalitions, as required. Responsible for providing personal on-site
assistance to employees and administrators with any inquiries about
the client's Health Plans.
- Resolves day to day client issues by evaluating situation,
determining when to escalate and recommending solutions. Serves as
liaison between the client and AvMed departments to ensure timely
and accurate resolution of client and member issues. Provides
clarification and education to the client on AvMed products,
policies, and procedures. Monitor membership eligibility, reconcile
discrepancies, provide COBRA administration, & perform audits as
needed. Handles more complex and critical client issues.
- Supports the Client Management in planning and coordinating
annual renewal process and accomplishing or exceeding retention and
growth goals related to assigned commercial accounts.
- Assists in open enrollment meetings to familiarize
existing/potential members with the benefits offered and procedures
required. Facilitate enrollment and coordinates documentation.
Facilitates wellness initiatives such as fairs, meetings, etc.
Visit assigned clients on a scheduled basis.
- Accomplishes or exceeds retention, profitability and growth
goals related to assigned commercial accounts. Contribute to the
development of innovative Client Management initiatives which add
value and provide a differentiated service advantage. Contribute
operational input to product development processes and advertising
plans. Provide product enhancement and development recommendations.
- Submits weekly, monthly, periodic, and special reports.
- Performs additional duties and responsibilities as assigned by
management.Minimum requirements:
- Bachelor's degree and 1 years related experience required or HS
grad and 5 years related experience. Related years of experience
includes Business Acumen, Customer Relation, Employee Benefits,
Health Insurance Industry, or related field.
- Must have Florida Health and Life license(s), (215, 218, or
240) within 90 days of hire.Preferred requirements:
- Solid understanding and application of strategic account
management skills.
- Knowledge of HMO/group health insurance.
- Strong verbal and written communication skills.
- Ability to operate independently, with minimal
supervision.
- Ability to handle multiple functions and prioritize
appropriately.
- Ability to work with the public, both face-to-face, and over
the phone.
- Ability to work effectively and efficiently with other
departments.
- Ability to effectively manage and resolve problems in a timely
manner.
- Ability to think creatively.
- Ability to work in a fast-paced environment.
- Basic knowledge of personal computers and fundamental
software.
- Proficient in Pivotal, Amisys, and other software used by
Client Management RepsOur Benefits:As the third-largest employer in
Virginia, Sentara Health was named by Forbes Magazine as one of
America's best large employers. We offer a variety of amenities to
our employees, including, but not limited to:
- Medical, Dental, and Vision Insurance
- Paid Annual Leave, Sick Leave
- Flexible Spending Accounts
- Retirement funds with matching contribution
- Supplemental insurance policies, including legal, Life
Insurance and AD&D among others
- Work Perks program including discounted movie and theme park
tickets among other great deals
- Opportunities for further advancement within our
organizationSentara employees strive to make our communities
healthier places to live. We're setting the standard for medical
excellence within a vibrant, creative, and highly productive
workplace. For information about our employee benefits, please
visit: Benefits - Sentara ()Join our team! We are committed to
quality healthcare, improving health every day, and provide the
opportunity for training, development, and growth!Note: Sentara
Healthcare offers employees comprehensive health care and
retirement benefits designed with you and your family's well-being
in mind. Our benefits packages are designed to change with you by
meeting your needs now and anticipating what comes next. You have a
variety of options for medical, dental and vision insurance, life
insurance, disability, and voluntary benefits as well as Paid Time
Off in the form of sick time, vacation time and paid parental
leave. Team Members have the opportunity to earn an annual flat
amount Bonus payment if established system and employee eligibility
criteria is met.Keywords: Talroo-health Plan, #Indeed, Health Plan,
Customer ServiceJob SummarySupport (Sr.) sales executive and/or
(Sr.) (Regional) client executive in producing and retaining
profitable business in the large group segment. Interact with
consultants, brokers, benefit administrators and Optima Health
business units to achieve these objectives. Conduct group
educational meetings with members and prospective members as
requested. Demonstrate knowledge about health insurance products,
basic underwriting principles, self-funded arrangements and PPACA
provisions impacting the Large Employer segment.
Bachelor's degree and 1 years related experience required or HS
grad and 5 years related experience. Related years of experience
includes Business Acumen, Customer Relation, Employee Benefits,
Health Insurance Industry or related field. Must obtain a L-HIL or
L-LIFEHI within 90 days of hire.Qualifications:BLD - Bachelor's
Level Degree (Required)215 Florida Insurance License -
Certification - Florida Board of Insurance, Driver's License -
Certification - Other/NationalBusiness Acumen, Customer Relations,
Employee Benefits, Health Insurance Industry,
RelatedSkillsCommunication, Complex Problem Solving, Coordination,
Critical Thinking, Judgment and Decision Making, Microsoft Excel,
Microsoft PowerPoint, Microsoft Word, Monitoring, Persuasion,
Service Orientation, Social Perceptiveness, Speaking,
Technology/Computer, Time Management, WritingSentara Healthcare
prides itself on the diversity and inclusiveness of its close to an
almost 30,000-member workforce. Diversity, inclusion, and belonging
is a guiding principle of the organization to ensure its workforce
reflects the communities it serves.Per Clinical Laboratory
Improvement Amendments (CLIA), some clinical environments require
proof of education; these regulations are posted at for further
information. In an effort to expedite this verification
requirement, we encourage you to upload your diploma or transcript
at time of application.In support of our mission "to improve health
every day," this is a tobacco-free environment.
Keywords: Sentara, Kendall West , Client Management Lead, Executive , Miami, Florida
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